"Most of the successful people I've known are the ones who do more listening than talking.” – Bernard Baruch
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LISTENING is often one of our weakest communication skills. We only remember about 20 percent of what we hear according to various studies. We can improve improve this skill; but ONLY IF WE FOCUS ON BETTER USE OF ATTENTION. We often don't pay attention and tune-out when we should be tuning-in. I n the Information Age, you can't afford having such a glaring weakness in your ability to process information.
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